Frequently Asked Questions
Everything you need to know about your Marcuse experience.
What is the standard shipping timeframe?
We offer express global shipping. Domestic orders typically arrive within 3-5 business days, while international deliveries may take 7-14 business days depending on your location.
How do I determine my correct size?
Each product page features a detailed size guide. Since our fits are designed for a premium, tailored feel, we recommend measuring your waist and comparing it against our specific brand chart.
What is your return and exchange policy?
Items can be returned or exchanged within 30 days of delivery, provided they are in original condition with tags attached and hygiene liners intact for swimwear and underwear.
Are your materials chlorine and salt-water resistant?
Yes, our swimwear collection is crafted from high-quality Italian fabrics engineered to resist chlorine, salt water, and UV rays to ensure long-lasting durability and color retention.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout process.
Can I track my order once it has been shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to monitor your delivery progress in real-time.